* The demand of the members and can easily pass their dissatisfaction,
* Their objective, fair, careful, and privacy were discussed
* Our quality policy is in violation of legal requirements and not so evaluated,
* The improvements necessary to prevent the repetition of the same dissatisfaction, controls, and continuous staff training are made
* Transparency in its relations with members based on the received
* All Member accepted as the main principle of dissatisfaction to be solved, a customer-oriented approach as follows.